Referral Program

1. How does the referral program work?
When you invite someone using your unique referral link, they will be registered as your referral. Once they make their first deposit, you will receive a fixed commission of $20. Additionally, the referred user will receive a one-time $10 bonus on their first deposit, and a one-time $5 bonus on signup.

2. Where can I find my referral link?
Your referral link is available in your account under the Referral Menu. You can copy and share it directly with friends, family, or networks.

3. How will I know if someone registered through my link?
All your referrals, along with their status and earned bonuses, are visible in your Referral Dashboard inside your account.

4. When do I receive my referral commission?
You will receive your commission once your referral successfully completes their first deposit.

5. Can I withdraw my referral earnings immediately?
Referral earnings become withdrawable once your total balance meets the platform’s minimum withdrawal limit.

6. How many people can I refer?
There is no limit to the number of people you can refer. The more successful referrals you make, the more you earn.

Deposits & Investments

7. How do I make a deposit?
You can make a deposit by logging into your account, navigating to the Deposit Section, selecting your preferred payment method, and following the instructions provided.

8. What is the minimum deposit amount?
The minimum deposit requirement depends on the investment plan you choose. Please refer to the Investment Plans page for details.

9. Are deposits refundable?
No, deposits are not refundable once made. However, your deposit is actively invested under the plan you select, and returns are credited according to the agreed terms.

Withdrawals

10. What is the minimum withdrawal amount?
The minimum withdrawal amount is specified on your Withdrawal Page. This ensures transactions remain cost-effective and secure.

11. How long does it take to process withdrawals?
Withdrawals are typically processed within 24–72 hours, depending on the selected payment method.

12. Are there any withdrawal fees?
Certain payment methods may have transaction charges. Please review the Withdrawal Policy before submitting your request.

Account & Security

13. How do I verify my account?
After signing up, you will receive a verification email. Simply follow the link provided to verify your account and unlock all features.

14. Can I change my registered email or phone number?
Yes, you can update your personal details in the Profile Settings section of your account. For security, some changes may require additional verification.

15. How is my information protected?
We use industry-standard encryption and security measures to safeguard all user data and transactions.

General

16. Who can join the platform?
Anyone who meets the minimum legal age requirement (18+) and agrees to our Terms & Conditions can register and participate.

17. Can I have more than one account?
No, multiple accounts are not allowed. Any attempt to create duplicate accounts may lead to suspension.

18. How can I contact support?
You can reach our support team through the live chat, or by emailing support@novusum.com.

19. How do I create an account?
Creating an account is quick and simple. Just complete the registration form by entering your full name, a valid email address, and a secure password. Once submitted, you will receive a confirmation email to activate your account.

20. Which payment methods are accepted?
We currently accept the following payment options:

• Bitcoin (BTC)

• Ethereum (ETH)

21. Can I reinvest the funds I earn?
Yes. You may choose to reinvest your profits as many times as you like, allowing you to maximize your earning potential over time.